Experience Driven CRM
In this proof point we show how customers are contacting customer care in a call center scenario and will show the following use cases:
Diagnosis
- Full 3 dimensional customer view comprising OSS/BSS and network information
- Diagnosis of customer issue using Network SKPI insights
Resolution
- Compensating/ crediting customer balance
- Recommending/upgrading to a new product based on information from Expert Analytics (experience based recommendations)
Please note that a demo guide will be released soon and distributed to all who have downloaded this demo.
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